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Please do NOT create a Help Desk ticket for billing followup, if eMedical is doing your billing services.
Please create a task to Emedical Billing user from tasks(
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Priority 1 - Business Critical (Critical): Complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging environments.
Priority 2 - Degraded Service (High): Intermittent site or product issues or generally reduced quality of service. Does not include development issues or problems in staging environments.
Priority 3 - General Issues (Normal/Low): Product questions, feature requests, and development issues